Shipping Policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days after payment is received. Orders are not shipped or delivered on weekends or holidays.

Shipping Time

Estimated delivery times:

United States: 7–15 business days

Please note that delivery times are estimates only and may vary due to customs processing, carrier delays, weather conditions, holidays, or periods of high demand.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take 2–5 business days to appear after shipment.

Shipping Costs

We offer free shipping on all orders within the United States.

Delayed or Lost Shipments

While we strive to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs clearance, weather events, or other circumstances beyond our control.

If your package appears lost or significantly delayed, please contact our support team and we will work with you to help locate your shipment.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect or incomplete addresses may be subject to additional shipping charges.

Contact Us

If you have any questions regarding shipping or your order status, please contact us at:

Auralux.fl@gmail.com

We aim to respond to all inquiries within 24–48 business hours.